Intel Duo Pain
Posted on April 30th, 2006 in My Career Change | 6 Comments »
I suspect Apple’s recent transition to Intel processors will be causing support technicians everywhere grief. I got bitten this past week after setting up a new computer for k.d. Lang’s mom (yes, that k.d. Lang — far be it from me to resist an opportunity to name drop). The computer was a new 17″ iMac and it came with an Epson 5800XF all-in-one printer. It turns out that installing printer and scanner software written for a PowerPC processor on an Intel unit seriously destabilizes OS X to the point where it goes down more than a five dollar ho. You wouldn’t know this unless you had actually bothered to read the note in fine print on Epson’s site first, though.
Whoops.
I’ve replaced the funky driver with one written for Intel, and the system is running better. The bad news is that Epson only provides a new driver for the printer — there’s no word on when Mrs. Lang will actually be able to use the scanner built into the unit.
I think there are going to be quite a few seriously pissed Apple owners over the next few months until all the bugs get ironed out.
Addendum:
The iMac ships with a demo version of MS Office. I told the customer to hold off on purchasing it as she would probably be able to get by just fine using the free OpenOffice.org software instead. I’ve just returned from a visit to their download page where I notice that the latest stable OS X build is for PPC only — Intel users are out of luck, for the moment at least. Happily, X11, which is required to run OOo on OS X, is on the customers’s OX X Tiger install CD so I won’t have to sit around and wait for an Intel compatible build of that to appear.
This leaves my customer without a good word processor at the moment. I thought of giving her Abiword instead, but their download page doesn’t differentiate between PPC and Intel builds of the software. No way in hell am I going to slap that on her system until I know for certain the binaries were compiled for Intel CPUs.
Now I’m starting to understand why Mac users are installing Windows on the goddamned things — Steve Jobs has backed them into a corner and this is the only way they can find software that runs on their new Intel CPUs.
Fuuuuuuuuuuuuuuuuck.